Inspection, Exchange & Return Policy

1. Warehouse Video & Photo Sign-Off Before Waybill

Before any door or sanitary set leaves our warehouse, our warehouse team records clear photos and a short video clip of your exact unit (verifying door hand/swing direction, leaf dimensions, finish, keys, handles, and accessories) and sends it directly to your WhatsApp for approval.

2. On-Arrival Inspection at Offloading Point

Inspect your items immediately upon offloading at the transport park or your building site. If any factory imperfection or transit defect is detected, alert our customer care agent immediately before signing the carrier release receipt.

3. Exchange Guidelines

• Items must be in original unwrapped condition, without mortar, cement splashes, or frame modifications.
• Standard sizes (3ft x 7ft, 4ft x 7ft) can be swapped for alternative opening swings (inward-left vs. inward-right) subject to stock availability.
• Custom-fabricated orders (special width/height cuts or custom sprayed HDF designs) are made to client architectural schedule and cannot be exchanged once fabricated.